Customer Service Excellence
The dedicated service technicians at SCM Group USA are knowledgeable, patient and sincerely committed to solving any problem. From installation, through warranty and beyond, our support team is available online, by phone, and for on-site assistance.
Preventive Maintenance Program
If your CNC machine warranty has expired, sign up for the SCM Preventive Maintenance Program for regular on-site service. Through this program, an SCM Group technician provides regular machine check-ups, including reports to help you anticipate emerging parts needs or repair issues.
Our preventative maintenance program is customized for the type of machinery you own.
- Routers
- Machining Centers
- Panel Saws
- Sanders
- Edgebanders
- Solid Wood Machines
Remote Diagnostics
SCM’s CNC machinery delivers high-performance woodworking application with the enhanced maintenance capabilities of NetTech – a remote diagnostic software. NetTech is standard on all SCM CNC machinery, enabling technicians to quickly resolve programming and other machinery software issues from distant locations.
NetTech works in 3 easy steps:
- Customer notifies the SCM Group Technical Support Staff of a software problem.
- An SCM technician remotely connects with the customer’s machine software via a customer-installed phone line.
- The SCM technician remotely controls the machine and diagnoses the problem.
Over 50% of reported software issues are resolved within 90 seconds, and nearly 90% of all issues are successfully resolved by phone. If we can’t fix the problem with NetTech, we’ll send a factory trained, skilled technician to your location.
Contact Us Today
East Coast Office
770-813-7893
8:00am - 5:00pm EST
West Coast Office
916-226-6171
8:00am – 5:00pm PST
Robin Stansell, Customer Service Manager
770-622-6598
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